Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Onyx Odds Casino website, create a player account, play games, participate in promotions, or use any related services we offer (together, the “services”).

By visiting the site, registering an account, making a purchase, or using any part of the services, you agree to follow these site terms and any related policies referenced on this page. They’re designed to set clear expectations about how the platform operates, what we ask of players, and what you can expect from us.

Eligibility - Who Can Use the Platform

Onyx Odds Casino is intended for adults only.

To use the services, you must:

• Be at least the legal gambling age in your jurisdiction (and at minimum 18 years old where permitted)
• Be located in a jurisdiction where access to our services is allowed
• Ensure that participating in online casino-style games and sweepstakes-style promotions is lawful for you where you live and where you access the site

Access may be restricted or unavailable in certain states, regions, or locations. Availability can change based on legal requirements, compliance obligations, or operational decisions.

Creating an Account - Getting the Basics Right

To use most features, you’ll need to register a player account. When you sign up, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not impersonate anyone or use false details
• You will only create and use the number of accounts permitted by the operator (generally, one account per person unless we explicitly approve otherwise)

We may ask you to confirm or update your details at any time, especially before enabling certain features such as redemptions.

Verification Checks (KYC) - Why We May Request Documents

To protect players and meet compliance requirements, we may request information or documents to verify details such as identity, age, address, and payment method ownership. This can include (where appropriate):

• Government-issued photo ID
• Proof of address
• A live selfie or similar identity check
• Additional information relating to purchases, redemptions, or account security

Verification may be required before processing a redemption, raising account limits, or resolving account access issues. If requested details are not provided or cannot be verified, certain features may be delayed, limited, or unavailable.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account. This means you should:

• Use a strong password and keep it private
• Avoid using shared devices without logging out
• Notify support if you suspect unauthorized access

Player accounts are personal. They may not be shared, transferred, sold, or used on behalf of another person. If we reasonably believe an account is being shared or controlled by someone other than the registered account holder, we may restrict features while we review the situation.

Purchases, Deposits, Withdrawals, and Account Balances

Payment availability and processing can vary based on your location, verification status, banking/provider rules, and the method you choose (including ACH, Visa, MasterCard, American Express, Discover, or bank transfer where available).

Key points to understand:

• Processing times and limits may differ by payment method and may change over time
• Withdrawal or redemption requests may be reviewed before approval
• We may apply reasonable security and verification checks prior to completing transactions
• Your displayed balance may include different categories of credits (for example, promotional credits vs. redeemable balances) depending on the offer you used

All purchases are final unless otherwise required by applicable law or explicitly stated within a specific offer.

Bonus Offers and Promotions - Extra Terms May Apply

From time to time, we may offer bonuses, promotional credits, or other incentives. Each promotion can have its own bonus terms, and those promotion-specific rules apply in addition to these platform rules.

Common conditions may include eligibility rules, time limits, game restrictions, playthrough requirements, and limits on how much can be redeemed.

Examples of offers you may see at Onyx Odds Casino include:

• Welcome offer that may credit promotional coins on sign-up (where available). Promotional coins are generally non-redeemable and may be limited to certain games or features.
• Purchase-based promotions , such as offers that require a minimum purchase and may require a promo code (for example, ONYX100 where advertised).
• Mail-in sweepstakes entries/credits , where available, subject to request limits and verification of receipt.

Where a promotion includes redeemable credit (such as Onyx Cash), redemption eligibility may require a playthrough. Unless an offer states otherwise, a common standard is 1x playthrough before redemption eligibility.

Additional promotion limits may apply, including:

• Maximum redemption limits (commonly $1,000 per week and $5,000 per month overall)
• A minimum redeemable balance requirement (commonly $20 Onyx Cash before any redemption request can be processed)
• State-specific limitations (for example, limits per sweepstakes entry period in certain states)

We also reserve the right to modify, pause, or remove promotions when necessary. Always review the specific promotion page and any related bonus terms before opting in.

Location Limits and State Restrictions for Certain Offers

Some offers may not be available in all jurisdictions. Promotions and access to specific features may be excluded in certain U.S. states, including: Alabama, California, Colorado, Connecticut, Idaho, Illinois, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia.

These restrictions may change over time based on legal and operational requirements.

Games, Features, and Access - Availability Can Change

We aim to provide consistent access to the site and our catalog of games and features. However, availability may vary due to:

• Your location or device compatibility
• Maintenance, updates, or security improvements
• Software or provider changes
• Technical interruptions, outages, or third-party service issues

Games, promotions, and site features may be added, removed, suspended, or limited at any time. We do not guarantee that any specific game, provider, feature, or payment method will always be available.

Fair Play Rules - What’s Not Allowed

Using the services requires fair play and lawful behavior. Prohibited conduct includes, but is not limited to:

• Fraud, attempted fraud, or using stolen payment methods
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally disputing legitimate transactions
• Bonus abuse, including creating multiple accounts to claim offers more than once
• Providing false information or attempting to bypass eligibility checks
• Using bots, scripts, automation tools, or unauthorized software
• Interfering with the platform, game outcomes, promotions, or entry processes
• Allowing anyone else to access or control your account

If your play patterns indicate misuse of promotions or system manipulation, we may review activity to protect the integrity of the platform and other players.

When We May Restrict Access - Operator Rights Kept Reasonable

To keep the platform safe and compliant, Onyx Odds Casino may take reasonable actions such as:

• Refusing or limiting service in specific locations
• Pausing or declining a promotion benefit if eligibility rules are not met
• Holding a transaction for review (including redemption requests)
• Temporarily restricting account features while verification is completed
• Suspending or closing an account when we reasonably believe rules have been broken, misuse has occurred, or required checks remain incomplete

When possible, we aim to handle reviews fairly and communicate clearly through support, especially when account access is affected.

Errors, Incorrect Displays, and Technical Problems

Occasionally, mistakes can happen - including display errors, incorrect balances, game malfunctions, interrupted sessions, pricing issues, or promotions being credited incorrectly.

If an error occurs, we reserve the right to correct obvious mistakes and to address the impact of technical issues in a fair and reasonable way. This may include adjusting balances or reversing transactions that were clearly caused by a system or posting error (rather than normal gameplay outcomes).

Responsible Play and Player Protection

Gambling should be treated as entertainment, not a way to earn income or solve financial problems. If playing stops feeling fun, we encourage you to take a break and use any available responsible gaming tools or account limits offered on the platform.

If you need support or want to discuss account restrictions, contact our team and we’ll help point you to available options.

Site Content and Intellectual Property

All site content and materials - including branding, logos, design elements, text, graphics, and software components - are owned by Onyx Odds Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site without written permission, except where the law allows limited personal use.

Third-Party Providers and External Services

Some parts of the services may be delivered through third parties, including game studios (such as Pragmatic Play), payment providers, identity verification services, hosting partners, and analytics or security tools.

Because these services involve external providers, certain features may be affected by their availability, technical limits, or operational rules. Where third-party terms apply, you agree to follow them when using the related feature.

Liability Limits - What We’re Responsible For (and What We’re Not)

We work to operate the services responsibly, but we cannot accept responsibility for every situation that may arise. To the extent permitted by applicable law, Onyx Odds Casino is not liable for losses or damages caused by:

• Technical interruptions or delays
• User error (including incorrect payment details or device issues)
• Unsupported browsers, devices, or connectivity problems
• Third-party outages or service failures
• Events outside our reasonable control (for example, major network failures or force majeure events)
• Misuse of the services or account access caused by sharing login details

Nothing in these terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

“As Is” and “As Available” - No Service Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. While we aim to maintain a reliable platform, we cannot promise uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Site Terms

We may update these conditions of use from time to time to reflect changes in the services, legal requirements, security practices, or operational needs.

The latest version posted on the website will apply from the date it is published (unless a different effective date is stated). Continued use of the services after updates means you accept the revised terms, so we recommend checking this page periodically.

Other Policies You Should Review

These site terms work alongside other important pages on our website, including:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus Terms
• AML/KYC Policy

If there is a conflict between a specific promotion’s rules and these general platform rules, the promotion’s specific rules usually control for that promotion.

Contacting Onyx Odds Casino

If you have questions about these site terms, your account, verification, payments, or promotions, contact our support team via email at contact@onyxodds.com. We may also offer live chat support on the site when available.

Using Onyx Odds Casino should feel clear and straightforward. These service terms exist to protect players, support fair play, and explain how the platform works - and your continued use of the site confirms you agree to follow them.