FAQ

Getting started is a simple and quick process. From our homepage, select the "Sign Up" button. You will be prompted to provide some basic information, such as your name, email address, and date of birth to confirm you are of legal age to play. Once you've filled out the required fields and created a secure password, you'll be ready to go. Remember to use a valid email address, as we'll send a verification link to activate your account and communicate important updates and exclusive offers.

We greet new players with a fantastic Sign-up Bonus. Simply for registering, you receive 1,000 Onyx Coins to start making sports predictions immediately—no deposit is required. When you're ready to make your first purchase, you can take advantage of our First Purchase Bonus. By spending just $10, you get 25 Onyx Cash, which is redeemable for real prizes. Use bonus code GET25 to claim this offer. We also feature a VIP program that rewards you with points for your activity, leading to exclusive benefits.

Yes, you can get started without making a purchase. Our primary no-deposit offer is the Sign-up Bonus, which automatically grants you 1,000 Onyx Coins upon successful registration. While the code BOOKIES has been associated with this offer, it is often applied automatically. These Onyx Coins are your ticket to making sports predictions for fun and getting familiar with the platform. It’s our way of welcoming you to the community and letting you sample the excitement from the moment you join.

Managing your funds is safe and straightforward. To make a purchase, navigate to the cashier section of your account. We accept a variety of popular and secure payment methods, including ACH, American Express, Discover, MasterCard, and Visa. All transactions are processed in USD. When you have won redeemable Onyx Cash and wish to claim your prize, you can initiate a redemption through the same cashier section. The process is designed to be efficient, getting your prizes to you securely. Please note that the maximum prize redemption is $5,000 in Florida and New York.

Onyx Odds operates on a social casino model, which changes how you think about wagering. We use two types of currency: Onyx Coins and Onyx Cash. Onyx Coins are used for fun play; you can get them for free through daily logins and promotions. They have no monetary value and cannot be redeemed for prizes. Onyx Cash, on the other hand, is used in our sweepstakes games and can be redeemed for real prizes. To redeem winnings from Onyx Cash, you must play through it at least once. This simple playthrough requirement means any winnings generated from your Onyx Cash are eligible for redemption, making the process transparent and easy to follow.

Absolutely. Onyx Odds is designed as a mobile-first platform, ensuring you can play anytime, anywhere. Our website is fully optimized for all modern mobile browsers on both iOS and Android devices. There is no need to download a separate application from an app store. Simply open your preferred browser, navigate to our site, log in, and you’ll have full access to all games, account features, and promotions. The experience is crafted to be smooth and intuitive on a smaller screen.

Our platform is powered by leading software from providers like Pragmatic Play, offering a premium gaming experience. The core of our offering is sports predictions, where you can use your Onyx Coins or Onyx Cash to forecast outcomes on a wide array of sporting events. This unique social sportsbook format allows you to engage with your favorite sports in a new way. We continually update our game selection to keep the energy high and provide fresh opportunities for big wins.

Yes, playing at Onyx Odds is secure. We operate as a social sportsbook under US sweepstakes laws. This model allows us to provide a legal gaming experience in most US states. However, due to state-specific regulations, play is restricted in Alabama, Colorado, Idaho, Louisiana, Michigan, Montana, Nevada, Tennessee, and Washington. We use advanced encryption technology to protect your personal and financial information, ensuring your data is always safe with us.

Account verification, also known as the Know Your Customer (KYC) process, is a crucial security measure required by law. It helps us confirm your identity, prevent fraud, and ensure all players are of legal age. To verify your account, you will typically need to submit a copy of a government-issued photo ID and proof of address. This one-time process is essential for securing your account and enabling you to redeem your Onyx Cash for prizes. We handle your documents with the utmost confidentiality and security.

If you experience any technical issues, such as a game not loading or a feature not working correctly, a few simple troubleshooting actions can often resolve the problem. First, try clearing your browser's cache and cookies, as this can fix many common issues. Ensure your internet connection is stable and that you are using an up-to-date version of your mobile browser. If the problem persists, please contact our customer support team with a description of the issue and any relevant screenshots.

We are deeply committed to player well-being and promoting responsible gaming. Within your account settings, you can access a range of tools to help you manage your play. These include options to set limits on your purchases, session time, and overall activity. You can also choose to take a temporary cool-off period or self-exclude if you feel you need a break. Our responsible gambling page provides more resources and support information. We encourage all players to use these tools to ensure their experience remains fun and controlled.

Our dedicated support team is here to help you with any questions or concerns. The fastest way to get assistance is through our live chat feature, available directly on our site. For less urgent inquiries, you can send an email to contact@onyxodds.com. We strive to provide prompt and helpful responses to ensure any issues are resolved quickly, allowing you to get back to enjoying your time on our platform.